Order FAQs

Q: Can I custom order a piece from you?

A: You can now custom order from our unique Mustard Seed collection and our Forget-Me-Not collection!  Please allow for our two week lead time before shipping on these orders.  We do not take other custom orders at this time as we simply do not have the time to accommodate such work.  If that changes, we will update that information here.

Q: Can I order by mail or by phone?

A: No, sorry, at this time we only accept orders through this web site.

Q: Didn't you used to be on Etsy?

A: Yes!  We got our start on Etsy and had nearly 3,500 sales in two years with an average rating of 5 out of 5 stars!  While Etsy was great for us, we knew it was time to grow to the next level of having our own web site.

Q: I've just placed an order, how will my item come?

A: Aside from our Made to Order Mustard Seed sets and Forget-Me-Not pieces, all of our items are finished when listed, so we ship pretty fast.  Please allow 3 business days for us to gift package and get your item shipped.  Items ship via USPS (usually First Class mail) with tracking within the USA or First Class International Mail to locations outside the USA. If you ordered a Made To Order Mustard Seed set, please allow for our two week lead time before shipping.

IMPORTANT NOTICE FOR INTERNATIONAL CUSTOMERS!  Your country may charge an import tax or duty fee on your item.  You are responsible for paying this fee at the time your package arrives, in order for it to be released.  This is not a shipping fee, as we have already paid that in full.  Instead, this is a tax your country charges you to import the item.  By law we have to declare the product as merchandise at its full value on the customs form.

Q: Where are you located and where do you ship from?

A: We are located in Ohio, U.S.A. and ship from our location here within 3 business days of your order.

Q: How should I care for my jewelry?

A: All of our resin jewelry is made with high quality artist's resin with UV protectors to ensure your piece will have lasting beauty.  You should not bathe, swim or otherwise immerse your piece in water.  Please avoid using any harsh chemicals on your piece.  Our favorite way to polish our resin jewelry is to use a drop of liquid coconut oil and a soft cloth or old t-shirt to gently buff.

Q: How do you make your jewelry, items, etc. and where do you order your supplies?

A: We are asked this often, but since we make our living with this craft, we guard our trade secrets.  We wish you the best with your work, but do not give out our knowledge, resources and suppliers to our competitors.

Q: Your items are always sold out, how can I order?

A: Because of the tedious nature of our work, and the fact that there are just two of us, we can only make a limited amount of originals at a time.  While our items often sell fast (and we know that can be frustrating and make shopping difficult), we are always releasing more.  The best place to watch for our releases to be announced is in our Facebook Group here: 

https://www.facebook.com/groups/VintageAngelCollectors